Digital Products
There are NO REFUNDS for pre-recorded courses- No exceptions. Please contact us at kmv@kimberlyvelez.com if you experience any issues receiving or downloading our products.

Other Coaching Services

NO refunds will be issued for other coaching services. This includes 1:1 coaching sessions, email coaching, group coaching programs, membership coaching programs, or subscription coaching programs. Additionally, no refunds will be issued for any live webinars, trainings, or courses. If Kimberly Velez appears live, and the session is not pre-recorded, no refund will be issued.

Subscription Programs and Annual Up-Front Payments
If you are enrolled in a program that calls for recurring monthly, quarterly  or annual payments, if you elect to discontinue your subscription during the then-current period, your election to discontinue will take effect for the following period. If you elect to discontinue your subscription, you will not receive a refund for the remainder of the then-current period.


Financial Commitment and Payment Plans:
When you enroll in any of my programs or services with a payment plan, you are responsible for completing all payments as agreed upon. Failure to follow through with payment obligations will result in suspension of access to all programs, services, and resources until payments are brought current. This policy ensures mutual respect and commitment to the agreed-upon services, reflecting my dedication to you and the expectation of your commitment in return.

Annual Up-Front Payments
You agree and understand that by paying for an entire year of coaching services, you are receiving a significant discount on the amount you would otherwise be required to pay for the same coaching services. As such, no refunds will be issued, at any time, for any coaching services purchased at a discounted annual rate.
Subscriptions purchased on an annual basis will not be subject to automatic renewal. This agreement will automatically terminate one year from the start date of the program. You are not required to provide notice to us to effectuate such termination. 

By way of example, if you subscribe to a program on a discounted annual basis starting on March 1, 2022, then provide written notice to terminate on April 15, 2022, you will have paid in full for March 1, 2022 through February 28, 2023, and will not be eligible for a refund for the remaining portion of 2022 or beginning of 2023. Your subscription will be terminated as of February 28, 2023.
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